Warranty and Return Policy


Warranty

The Never-Freeze Device comes with a one-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If a defect arises during the warranty period, we will, at our discretion, repair or replace the defective product.

Warranty Exclusions

This warranty does not cover:


•Damage caused by misuse, abuse, or improper installation.


•Normal wear and tear.


•Products that have been modified or tampered with.


•Incidental or consequential damages.

Return Policy

We want you to be fully satisfied with your purchase. If you are not satisfied, you may return the Never-Freeze Device within

30 days of the purchase date for a full refund, provided the product is in its original condition and packaging.

Return Process

1) Contact Us: Before returning a product, please contact our customer service team at [email protected] to initiate the return process.

2) Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the product reaches us safely.

3) Refunds: Once we receive and inspect the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

Contact Information

For warranty claims or return inquiries, please contact us at:

Email: [email protected]

Phone: 1-800-275-4144

FAQ's

Does the Never-Freeze Device require a subscription?

Yes, the Never-Freeze Device requires a subscription to operate. This subscription covers the essential services that make the device effective, including server usage for data processing, AI monitoring to predict the health of your heat tape, and telecommunication costs for sending real-time text and email alerts. The subscription ensures the device can provide accurate insights, proactive alerts, and reliable weekly reports, keeping your heat tape system running smoothly and protecting your waterlines from freezing.

How does the Never-Freeze Device monitor my heat tape?

The Never-Freeze Device uses a Wi-Fi-enabled temperature probe that attaches directly to your waterline heat tape. It continuously monitors the tape's temperature and surrounding conditions, providing real-time updates to ensure your heat tape is functioning properly.

What happens if the device detects a problem?

If the device detects a temperature reading too close to freezing or goes offline, it sends instant text and email alerts to notify you. This allows you to take immediate action to prevent potential damage, such as frozen or burst pipes.

How does the AI predict the health of the heat tape?

The device collects and analyzes temperature data over time. Using machine learning algorithms, it identifies patterns or anomalies that indicate wear and tear or potential failure. These insights help you proactively maintain or replace the heat tape before it becomes a problem.

Can I access the temperature data remotely?

While the Never-Freeze Device doesn’t offer real-time temperature viewing, it provides you with weekly email updates that include a graph of temperature trends over the past week. Additionally, the device sends real-time notifications via text and email if it detects any issues, such as temperatures nearing freezing or the device going offline. This ensures you stay informed and can act quickly when needed.